DELIVERY FAQ
Answers to most common questions about shipping and delivery.
METHODS
DOMESTIC
Processing: 7-10 Business Days
Estimated Arrival: 2-5 Business Days via UPS Ground
INTERNATIONAL
Processing: 7-10 Business Days
Estimated Arrival: 5-10 Business Days via DHL Express
POLICY REMINDERS
Our processing time typically excludes weekends (SATURDAY + SUNDAY) including major holidays.
Shipping costs are non-refundable for all orders including return fees for returns/exchanges. Return to sender packages reshipment costs must be paid by the customer.
WAYDAMIN is not liable for faulty nor incorrect shipping addresses or unavailable deliveries. Please ensure all details are correct before placing an order.
GENERAL
We are unable to modify shipping addresses due to quick processing times.
However, you can still reach out to support to request changes to your shipping address and a member may assist if your order has not been fulfilled yet.
For domestic shipments, you can always reroute or reschedule packages online when you create a UPS.com profile and enable UPS My Choice®.
For international shipments, you can request changes to delivery by reaching out to DHL support or mananging your delivery via On Demand Delivery Management.
We give an estimated delivery turnaround as 3-5 business days for domestic shipments and 5-10 business days for international shipments.
However, you should always refer to the carrier's tracking status page once you receive your shipping confirmation email providing your tracking number.
If your package is delayed, please reach out to the carrier to investigate.
Please note, WAYDAMIN is unable to provide further delivery updates once your package has been shipped.
WAYDAMIN is also not to be held liable/responsible for carrier issues as transit delays and mis-deliveries are out of our control.
IN TRANSIT
If your package shows no further movement after 5 days from the last transit update, please reach out to the carrier to inspect the cause.
To manage your delivery with UPS, visit or sign up for a UPS My Choice® account.
To manage your DHL delivery, visit your tracking status page to review options or reach out to support.
Want to pick up your package at a UPS store location? You can always request a hold for pickup from your tracking status page.
Duties and taxes are collected at checkout— however, there may be additional fees owed to the carrier at time of delivery.
RETURN TO SENDER
If your package is set to return to sender, please follow the following steps:
1. Contact the carrier immediately to amend the shipment being sent back
2. If there's no luck, send us an email informing us of this situation and be sure to include your new shipping address. Please be sure to double check all of the new address details.
Email: support@waydamin.co
3. Cover the additional shipping cost for reshipment by invoice sent via email
All reshipments for return to sender packages must be covered by the customer.
Shipping fees are non-refundable.
LOST/STOLEN PACKAGE
If you believe your package was mis-delivered or stolen, please check with neighbors and/or surrounding areas.
After 4 days, you must file a claim with the carrier for reimbursement.
Please note, all UPS packages are insured according to the order total.
DHL packages are insured with coverage of up to 100 USD per parcel.
UPS Claims: Click here
DHL Claims: Click here
