HELP CENTER

Welcome to our customer service hub! Find answers to our most common questions about orders, shipments, and payments.

ORDERING

How long is processing?

Allow up to 5 business days for processing before shipment.

Why was my order canceled right after I placed it?

WAYDAMIN abides by strict fraud prevention guidelines to combat credit card scams & chargebacks. Should our Fraud Prevention Team detect any fraudulent activity in your order, it will be promptly flagged and canceled.

Can I cancel my order?

Once an order has been placed and confirmed, no order cancellations can be made.

If you ordered the wrong item(s), please initiate a return for the item(s) once received.

Can I add an item or make changes to my order before it ships?

After your order is submitted successfully, it goes into processing right away for fulfillment, so changes are limited.

I forgot to use my discount code— can I still apply it to my order?

If you forgot your discount code at checkout, please save it towards your next order as we are unable to cancel orders.

CUSTOMS, DUTIES + TAXES

Will I owe duties + taxes for my international order?

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

SHIPPING

Is there international shipping?

Yes, we ship almost everywhere in the world.

My package was lost/stolen— can you reship my order?

WAYDAMIN is not liable for missing/stolen packages marked delivered. If you believe your order was mis-delivered or confiscated, we recommend filing a claim with the carrier directly.

Please note: We're not currently set up for reshipment orders and require that a new order is placed with the returned funds once the claim is paid out.

If you need help filing a claim, please email us at support@waydamin.co

Why is my order delayed?

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier in which we are unable to provide tracking updates.

However, carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's customer service team directly with your tracking #.

I need to update my shipping address— how do I do so?

If you made a mistake with your shipping address, please email us immediately with the correct details.

Please note, shipping address modifications are not always guaranteed in time before fulfillment as we receive many requests and may not be able to make updates.

Email: support@waydamin.co

If we are unable to make changes, please reach out to the carrier immediately to request a change of delivery.

RETURNS

What is the return policy?

To learn more about our domestic + international return policies, click here.

How do I make a return?

Ready to start a return? Click here.

Note: All tags must be attached to garments and items unworn and unwashed in pristine condition.

How do I access the return portal if I don't know my order number?

Please reach out to support to search for your order number with all other order details (i.e.-email, name, address, etc.)

Email: support@waydamin.co

What are all my options if I decide to make a return?

Even exchanges for a new size
Store credit
Original payment method refund

Note: If you are presented with our 'Shop Now' option, you will receive a $5 bonus credit to instantly shop our full catalog for new items.

What is the return window?

Our return window for worldwide returns is 7 days.

Please carefully try-on your garments as soon as you receive them. If things don’t work out— it is always recommended to initiate a return/exchange same-day using our self-returns portal.

My return window has expired. Can I still make a return?

Once the return window has expired, we can not make any exceptions to our return policy.

We highly recommend trying on and inspecting items once they are delivered to avoid your order becoming ineligible for a return.

Are returns free?

Domestic/USA

Exchanges come at no charge, but a return fee will apply for store credit or refund returns.

International

Overseas returns require a fee to address return label costs, determined by a percentage of the label expense. Exchanges cannot be processed for international purchases.

Do I need to purchase my own return label?

When you submit a return through our portal, a return label is automatically created, giving you the option to use a QR code or print the label yourself.

How long does a return take to process?

After you submit a return, please allow 5-7 business days for the package to arrive to our warehouse first. Then allow an additional 1-3 business days for our return department to inspect and approve your request.

Upon approval, your return/exchange request will be processed same or next day.

Regularly monitor your email for updates.

Can I return my exchange item(s) for another exchange or refund?

Yes, all customers are allowed 2 return requests per order. Once you've reached your return limit, the order item(s) will become ineligible for returns.

SIZING

How do I know if an item will fit me if I'm unsure about sizing?

If you're unsure about sizing, please refer to our size guide or reach out to our support team for assistance.

Email: support@waydamin.co

Still need help?

Complete the support request form below, and a member of our customer service team will get back to you promptly! Note: Please be aware that we receive a high volume of requests daily, so kindly avoid submitting multiple requests for the same issue. Allow 24-72 hours for a response.